frequently asked questions

Find answers to common questions about Ledger

You can connect your bank account using Plaid, our secure third-party service. Simply click 'Get Started' or 'Add Account' and follow the prompts. Plaid will guide you through the secure authentication process with your bank.

Ledger supports thousands of banks and financial institutions through Plaid. If your bank has online banking, it's likely supported. During the connection process, you can search for your bank to see if it's available.

Yes, Ledger is currently free to use. We provide all core features including bank connections, transaction tracking, subscription detection, and analytics at no cost.

To create an account, click 'Sign Up' on the homepage. You'll need to provide a valid email address and create a secure password. After signing up, you can connect your first bank account to start tracking your finances.

Yes! Ledger is a web-based application that works on any device with a modern web browser, including smartphones and tablets. Simply visit the Ledger website from your mobile browser for full functionality on the go.

To get started with Ledger, you just need an email address to create an account. Once your account is created, you can connect your bank accounts through Plaid, which will guide you through the secure authentication process with your financial institution.

Yes, your financial data is encrypted and secure. We never store your banking credentials. All connections are handled through Plaid, which uses bank-level encryption and security. Your data is protected with industry-standard security measures.

No, Ledger never sees or stores your banking passwords or credentials. When you connect an account, you authenticate directly with Plaid, which then securely provides transaction data to Ledger. Your credentials remain with Plaid and your financial institution.

Only you can see your financial information. Ledger uses secure authentication to ensure that only you can access your account. We do not share your financial data with third parties, and we never sell your personal information.

All data transmitted between your device and Ledger is encrypted using TLS/SSL encryption. Financial data stored in our databases is encrypted at rest. We use industry-standard encryption protocols to protect your information.

While we implement strong security measures, no system is 100% secure. In the unlikely event of a security breach, we would notify affected users immediately and take all necessary steps to secure accounts. Importantly, your banking credentials are never stored by Ledger, so a breach would not expose your login information.

No, Ledger does not sell your financial data or personal information to advertisers or data brokers. We do not use your data for targeted advertising. Your privacy is a core value of Ledger, and we are committed to protecting your information.

Ledger analyzes your transaction history to identify recurring charges. Transactions that occur at regular intervals (monthly, quarterly, etc.) are automatically flagged as potential subscriptions. You can also manually mark transactions as recurring subscriptions.

Yes! While Ledger automatically categorizes transactions, you can always create custom categories and reassign transactions to better match your spending habits. Go to a transaction's details to change its category.

Account data typically syncs automatically throughout the day when Plaid receives updates from your bank (usually within 1-3 days of transactions occurring). You can also manually refresh your accounts at any time to get the latest data.

Yes! Ledger provides comprehensive spending analytics including trends over time, category breakdowns, and visual charts. You can view spending patterns by time period, category, and account to better understand your financial habits.

Absolutely. Ledger allows you to create custom categories that match your spending patterns. You can edit existing categories, create new ones, and reassign transactions to help you organize your finances the way that makes sense for you.

Transaction history depends on what data your financial institution provides through Plaid. Most institutions provide at least 2 years of transaction history when you first connect. Going forward, Ledger will maintain your transaction history as long as your account is connected.

Yes, you can delete your account at any time. Account deletion will remove all of your data from our systems. Please note that this action cannot be undone. Contact support if you need assistance with account deletion.

You can disconnect a bank account at any time through your account settings. Go to the accounts section, select the account you want to disconnect, and choose the disconnect option. This will stop future syncing and remove the account's data from Ledger.

Yes, you can update your email address in your account settings. We recommend keeping your email up to date so you can receive important notifications about your account and the Service.

You can change your password at any time through your account settings. Go to the security section and select 'Change Password'. We recommend using a strong, unique password that you don't use for other accounts.

Yes! You can connect multiple bank accounts, credit cards, and other financial accounts to Ledger. All connected accounts will appear in your dashboard, and you can view them individually or as an aggregate view of all your finances.

If you're having trouble accessing your account, try using the password reset feature on the login page. If you continue to have issues, contact support through the contact information provided on this page, and we'll help you regain access to your account.